Privacy policy
This Privacy Policy explains how solitary sun (referred to as "we" or "the Platform") collects, uses, stores, and protects your personal information. Please read this policy carefully. By using our Platform or services, you confirm that you have fully understood and agreed to all contents of this policy.
一、Information We Collect
(一) Registration and Account Information
When you register for a Platform account, we collect information you provide voluntarily, including but not limited to: name, phone number, email address, created username, and password. This information is used to create and manage your account, ensure account security, and provide personalized services.
(二) Transaction and Order Information
During transactions, we collect order-related information, such as: name, quantity, price of purchased products, order number, order time, shipping address, recipient name, contact number, payment method, and payment account information. This information is used to complete transactions, deliver products, provide after-sales services, and handle returns/refunds.
(三) Device and Network Information
To optimize service experience, we automatically collect device and network information when you access the Platform, including: device model, operating system version, browser type, IP address, network connection status, and used language. This information is used to ensure Platform security, analyze usage patterns, and perform system maintenance.
(四) Behavioral and Preference Information
We record your behavioral data on the Platform, such as browsed product pages, search keywords, favorited and carted products, and review contents. This information is used to recommend products and personalized content that match your interests.
二、Purposes of Information Use
1. Service Provision: For order processing, product delivery, customer inquiry responses, and after-sales services.
2. Personalized Recommendations: Based on your behavioral and preference information, display products and promotions more aligned with your interests.
3. Security Protection: Prevent fraud and malicious attacks to ensure Platform and user account security.
4. Data Analysis: Analyze user usage habits to optimize Platform functions and service experience.
5. Legal Compliance: Comply with applicable laws and regulations, and respond to legitimate inquiries and supervision from government authorities.
三、Information Sharing
We promise to strictly protect your personal information and will only share it in the following necessary cases:
1. Service Providers: To complete order delivery and payment settlement, we may share necessary information with logistics providers and payment institutions.
2. Legal Requirements: Disclose relevant information as required by laws and regulations, judicial or administrative authorities.
3. Affiliated Companies: Share information with affiliated companies within a reasonable scope to provide collaborative services. All sharing requires recipients to abide by the same strict confidentiality obligations.
四、Information Storage and Security
We store your personal information on secure servers and adopt multiple technical and administrative measures to ensure information security, such as data encryption, access permission control, and regular security audits. However, please note that the Internet is not an absolutely secure environment, and we cannot guarantee absolute information security. In case of security incidents like information leakage, we will immediately activate emergency response plans, notify you promptly, and report to regulatory authorities as required.
五、Your Rights
1. Access and Correction: You can log in to your account at any time to view and correct personal information. For assistance, contact our customer service.
2. Deletion: Under legal circumstances, you may request deletion of part of your personal information.
3. Account Cancellation: You have the right to cancel your account at any time. After cancellation, relevant information will be deleted or anonymized as specified.
4. Withdrawal of Consent: You can withdraw your previous consent to information collection or use by modifying device permissions, account settings, etc., though this may affect the normal use of some services.
六、Protection of Minors
We attach great importance to the protection of minors' personal information. Our Platform services are not directed to minors under [X] years old. If we discover that a minor has submitted personal information without guardian consent, we will delete the relevant data as soon as possible.